We at Belukro want you to be completely satisfied with your handmade beaded jewelry. If you are not satisfied with your purchase for any reason, you have up to 20 days to decide if you would like to exchange it or if you prefer a refund. All you need to do is email me ([email protected]) and inform me of your desire to exchange or to refund your jewelry purchase. I will then give you our mailing address so that you may send your item back to me for a refund or an exchange. Emailing me is the best way to contact me, as I always have access to email. I will respond to your email within a matter of hours, always less than 24 hours. Your patience is appreciated. EMAIL: [email protected]. -Lori Ford www.belukro.com [email protected] [email protected] |